Refunds and Returns Policy
Refunds and Returns Policy
At CAT Systems Australia, we stand behind the quality of our products. If you are not satisfied with your purchase, please contact us and we will work with you to resolve the issue promptly.
This policy outlines our voluntary returns process and sits alongside your rights under Australian Consumer Law.
Change-of-Mind Returns
We offer a 30-day return period from the date you receive your goods for unused items in original condition.
To request a return, please contact us within this timeframe so we can provide instructions.
Returned items must:
Be unused and in original condition
Include all packaging and components
Not be damaged after delivery
Not show signs of alteration, misuse, or tampering
Returns may be declined if goods have been dropped, broken, or otherwise damaged through improper handling.
Return Postage & Transit Risk
Return shipping and insurance costs are the responsibility of the buyer unless otherwise agreed.
We strongly recommend using tracked or registered shipping and prepaying all postage.
You assume responsibility for goods in transit back to us.
CAT Systems Australia cannot accept responsibility for items lost or damaged during return shipping where adequate tracking or insurance has not been used.
Faulty or Incorrect Goods
Nothing in this policy limits your rights under Australian Consumer Law.
If goods are faulty, damaged on arrival, or incorrect, please contact us as soon as possible and we will arrange an appropriate remedy. This may include repair, replacement, or refund depending on the circumstances.
How to Request a Return
Please contact us before sending any goods back so we can assist with the process.
Postal Address
CAT Systems Australia
23b Fairbrother Street
Belmont WA 6104
